SURAT KELUHAN

Complaint to manufacturer
In this letter the buyer was advised by the supplier to write
directly to the manufacturer regarding faulty goods.

Dear Sirs

On 22 September I bought one of your ‘Big Ben’ alarm clocks (mains operated) from Stansfield Jewellers in Leeds. Unfortunately I have been unable to get the alarm system to work and am very disappointed with my purchase.

The manager of Stansfield’s has advised me to return the clock to you for correction of the fault. This is enclosed.

Please arrange for the clock to be put in full working order and return it me as possible.

Yours sincerely